|GAP Insurance||Red Sands Insurance Company (Europe) Limited|
|SMART Insurance||Red Sands Insurance Company (Europe) Limited & Aioi Nissay Dowa Insurance Company of Europe Limited|
|Mechanical Breakdown||Red Sands Insurance Company (Europe) Limited|
We arrange the policy with the Insurer on your behalf. You do not pay us a fee for doing this. We receive commission from the Insurer which is a percentage of the total annual premium.
You will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products we will provide details on. You will then need to make your own choice about how to proceed. We hold any insurance money as an agent of the insurer under a risk transfer agreement.
Customer Care, Dispute Resolution and Complaints
We work hard to ensure that the finance and insurance services we offer are fair and that our communication to our customers is clear and not misleading.
However, if you are unhappy with either service please contact:
Eastern Western Motor Group Limited, 8 Westerton Road, East Mains Industrial Estate, Broxburn, Edinburgh, EH52 5AU
Telephone no: 01506 600000 or
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
For further information visitwww.financial-ombudsman.org.uk
The Financial Services Compensation Scheme (FSCS) – applicable to insurance services only
We are covered by the FSCS. This means that you may be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim without any upper limit. Further information about compensation scheme arrangements is available from FSCS.
Eastern Western Motor Group Ltd is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 310505 – we are a credit broker not a lender. No part of this website may be reproduced for any reason without written consent from Edinburgh Harley-Davidson. Harley-Davidson and H.O.G. are registered trademarks of Harley-Davidson Motor Company. ©H-D. Harley, Harley-Davidson and the Bar & Shield logo are among the trademarks of H-D Michigan, LLC.