Edinburgh Harley-Davidson COVID-19 FAQs

POSTED: 06/04/2020

We have made the responsible decision to close our business in line with Government guidelines in order to protect our valued customers and employees. We have created this list of commonly asked questions to advise you about issues relating to your Harley-Davidson. If you have further questions please contact us by email using the email addresses at the bottom of this page. We will respond as quickly as we can.

Thank you for your continued support, patience and understanding during these challenging times for us all.

Best wishes to you and your family form our whole team.

Frequently Asked Questions by our valued customers

Q. Are you still open for business, if not when will you re-open?

A. No, Edinburgh Harley-Davidson is currently now closed until further notice in line with Government guidelines. We have key staff working from home who can answer the majority of your queries but please allow us a little time to respond. We will advise customers of planned re-opening dates on our website, our Facebook page and directly where you have contacted us with a specific query. Please note we expect to be very busy when we re-open and will work to accommodate all customers’ requirements on a fair and equitable basis. Our lead times may be longer than normal as a result of the enforced closure period so please bear with us while we catch up with looking after all of our customers.

Q. Can I purchase a Harley-Davidson from you at the moment?

A. Yes, you can reserve any new or use Harley-Davidson with a £250 deposit and arrange to collect it when we re-open. We cannot confirm when this will be at this stage. Some of our key staff are working from home so can provide finance quotes and other information you may require by e-mail, phone or video call. Showroom visits, test drives and vehicle deliveries are not currently available for obvious reasons.

Q. I have previously made a booking with you for a service, MOT test or repair in the coming days, should I still come in?

A. No please don’t, this would not be in line with government guidelines. We have tried to contact our booked customers to explain this but may have been unable to reach you due to staff shortages and the unprecedented rate of change we were dealing with prior to closure. We will be in contact to rearrange your booking when we re-open for normal business. Thank you for your patience, we are sure you can understand this is to protect you and our staff from the risk of coronavirus.

Q. I’d like to book a service, MOT or repair for a future date, when will this be?

A. At this stage we cannot say, we will be keeping records of all customers who require our services and contacting them to make a booking when it is safe for you and our staff to do so, in line with Government guidelines. Please contact us by e-mail using the e-mail address below and we will contact you when we can confirm our re-opening plans.

Q. If I can’t get my Harley-Davidson Service carried out just now will this invalidate my Harley Warranty?

A. No, Harley-Davidson warranty have confirmed that if your vehicle’s service falls outside of the normal time or mileage parameters as a result of delays to routine servicing caused by this enforced closure your warranty will not be invalidated. We will re-arrange your service as soon as we reopen.

Q. My Harley needs a MOT test soon, but you aren’t open to carry this out for me, what should I do?

A. The Driver and Vehicle Standards Agency (DVSA) have announced special measures to assist vehicle owners, please see here for more information from their website:

https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

Q. My Harley manufacturer warranty runs out soon and there is an issue with my vehicle I would like you to check, will you be able to carry out a warranty repair for me?

A. Please contact us using the email address below, detailing your vehicle registration number and the nature of the issue you would like us to check. If we can record your concern whilst your vehicle is still in warranty, we will work this to carry out the warranty claim for you if it is a covered item and your warranty is still valid. Please note that we will not be able to check your bike, advise on the coverage and carry out the repair if you wish us to do so until we re-open.

Q. Ordering Parts and Clothing from our website, when will they be despatched?

A. Due to the government guidelines we are currently closed, if you order any parts or clothing items these will be sent out as soon as we reopen. We will advise customers of planned re-opening dates on our website, our Facebook page and directly anyone who has contacted us with a specific query. Please note we expect to be very busy when we re-open and will work to accommodate all customers’ requirements on a fair and equitable basis. Our lead times may be longer than normal as a result of the enforced closure period so please bear with us while we catch up with looking after all of our customers.

 

Key Contact Details:

General Queries please contact -
Kirk Hale - Dealer Principle khale@edinburghharley-davidson.co.uk
Robyn Henderson – Marketing Manager robyn.henderson@edinburghharley-davidson.co.uk

Clothing/Parts/Money queries please contact
Carol Ramsey – Accounts Manager cramsey@edinburghharley-davidson.co.uk

Eastern Western Motor Group Ltd are a credit broker and not a lender. We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310505. No part of this website may be reproduced for any reason without written consent from Edinburgh Harley-Davidson. Harley-Davidson and H.O.G. are registered trademarks of Harley-Davidson Motor Company. ©H-D. Harley, Harley-Davidson and the Bar & Shield logo are among the trademarks of H-D Michigan, LLC.